Effective date: 18 September 2026
NEYFI ships one-of-one turquoise stones to eligible international destinations using the delivery options available at checkout. Each order is reviewed for stone availability, destination eligibility, payment status and the delivery information supplied by the customer before fulfilment.
Delivery options and charges
Available delivery methods and charges are shown at checkout for the destination entered. A delivery option displayed at checkout applies to that order and destination; availability may vary by country or region.
Dispatch and tracking
Once an accepted order is prepared and transferred to the carrier, NEYFI will provide the shipping or tracking information available for that shipment. Because each stone is a one-of-one object, we package and document the individual Stone ID associated with the order before dispatch.
Customs, duties and import charges
International orders may be subject to customs procedures, duties, taxes or import charges imposed by the destination. Do not assume that a delivery charge shown at checkout includes those amounts unless this is expressly stated. Customers are responsible for complying with destination import requirements that apply to their order.
Delivery issues
If a shipment arrives damaged, appears materially different from the confirmed order, or you receive a different stone, contact hello@neyfi.com promptly and include the order reference and clear photographs of the packaging and stone. Return conditions are set out in the Refund and Returns Policy.
Contact
For questions about delivery eligibility, an order in transit or shipping documentation, email hello@neyfi.com.