For product, order, sourcing, provenance, shipping or verification questions, email hello@neyfi.com. Include the relevant Stone ID or order reference whenever you have one.
What to include
- Specific stone: Stone ID.
- Sourcing: preferred dimensions or form, colour direction, matrix character, quantity and destination.
- Order or shipping: order reference and destination country.
- Record verification: Stone ID and the record, certificate or QR reference.
For a professional jewellery, gallery or collection brief, use Professional Sourcing.
Policies
For delivery terms see the Shipping Policy. For cancellations, returns and refunds see the Refund and Returns Policy. Website and ordering terms are available in the Terms and Conditions.